Return and Refund Policy for TheMohrim.ae
At TheMohrim.ae, we are committed to providing you with a seamless shopping experience. If you are not satisfied with your purchase, our return and refund policy ensures that your concerns are addressed efficiently and fairly.
Returns
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Eligibility for Returns
- Products must be returned within 3 days from the date of delivery.
- Items must be unused, undamaged, and in their original packaging with all tags and accessories intact.
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Non-Returnable Items
- Certain items, including personal care products, customized goods, and items marked as "final sale," are not eligible for return due to hygiene or customization reasons.
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Process for Returns
- To initiate a return, contact our customer support team at support@themohrim.ae or call our helpline.
- Provide your order number and reason for return.
- Once approved, you will receive instructions on how to return the product.
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Return Shipping
- Customers are responsible for the cost of return shipping unless the product is damaged or defective.
Refunds
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Refund Eligibility
- Refunds will be processed once the returned item is received and inspected.
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Refund Options
- Refunds can be issued to your original payment method or as store credit, based on your preference.
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Processing Time
- Refunds are typically processed within 7-10 business days after the returned item is received.
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Damaged or Defective Items
- If you receive a damaged or defective product, contact us immediately. We will offer a replacement or full refund, including return shipping costs.
Cancellations
- Orders can be canceled within 24 hours of placement for a full refund.
- If the order has already been shipped, it will fall under the return policy.
Contact Us
For any questions or assistance regarding returns and refunds, please contact:
We value your satisfaction and are here to help make your shopping experience at TheMohrim.ae exceptional!